Best Practices Version 17.0

Search or Filter

Search Best Practices

Filter by Industry Icons

Table of Contents

Submit a Best Practice Proposal

Download a Copy

Purchase a Book

Access Best Practices Toolkit

Chapter 5

5.7 One Call Access (24/7)

Practice Statement:

The excavator has access to a one call center 24 hours per day, 7 days a week.

Practice Description:

Utilities service the public needs 24 × 7 and thus should be protected during that same time. Certain conditions may exist that require excavators to work during off-hours (city/road congestion, off-peak utility service hours). Although most excavators are on the job site during regular work hours, they need to be able to call in future work locations after 5:00 p.m. This allows them more flexibility to schedule work and to avoid peak hours of locate requests at the one call center.

Reference:

  • Existing states laws, including Texas, Idaho, Minnesota, Pennsylvania, and others (25 participating states or one call centers with 24/7 access)

Submit a Best Practice Proposal

Download a Copy

Purchase a Book

Access Best Practices Toolkit

Damage Prevention in Your State

Explore damage prevention information, local contacts and rules for safe digging in North America.

Find Your State

CGA Toolkits

CGA has created a suite of toolkits designed to help members generate public awareness about the importance of damage prevention.

Explore Resources