Chapter 3
3.4 811 Center Governance81/
Practice Statement:
The 811 center is governed by a board of directors representing the diverse makeup of stakeholders with a process in place for recruiting, onboarding, training, and retaining board members. Board members have appropriate industry qualifications and experience, along with policy and financial authority within their own company to best benefit the 811 center and its constituents.
Practice Description:
To ensure that an 811 center functions to the best benefit of the entire community, it is governed by a board of directors made up of a diverse representation of stakeholders such as facility owners/operators, contractors, designers, project owners, and government representatives. Each board member has an appropriate executive level of authority within their own company/agency, is knowledgeable in their own industry as well as how it interacts with the 811 center and all of the represented stakeholders. The board has a process in place for recruiting, onboarding, training, and retaining board members with appropriate qualifications.
References:
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One Call Systems International Voluntary Recognition Program
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Existing operating practices from various states’ 811 centers
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NTSB Safety Study (NTSB/SS-97/01; PB97-917003)