Best Practices Version 19.0

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Chapter 6: One Call Center

6.3 Up-to-date Land Base Information

Practice Statement:

The land base is up-to-date.

Practice Description:

The land base is kept up-to-date, and a process is in place that periodically adds new street information, name changes, aliases, and municipal boundaries. The 811 centers in these states follow this practice: Arizona, Ohio, and New Jersey.

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