Chapter 3
3.9 Caller Feedback
Practice Statement:
The 811 center provides the caller with a ticket number and the names of facility owners/operators who will be notified for each locate request.
Practice Description:
Providing the locate request ticket number and the names of the facility owners/operators who will be notified enhances the efficiency of the one call process. When provided the names of the facility owners/operators, the excavator knows which owners/operators will be notified in the area of the planned excavation. This helps the excavator determine if the facility owners/operators have responded to the locate request.
References:
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One Call Systems International Voluntary Recognition Program
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“Model One Call for the 20th and 21st Century,” AT&T (was available when the practice was created but is no longer available)
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Existing operating practices from various states’ 811 centers
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49 CFR Part 198
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NTSB Safety Study (NTSB/SS-97/01; PB97-917003)