Best Practices Version 19.0

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Chapter 5

5.7 811 Center Access (24/7)

Practice Statement:

The excavator has access to an 811 center 24 hours per day, 7 days a week.

Practice Description:

Utilities service the public needs 24 × 7 and thus should be protected during that same time. Certain conditions may exist that require excavators to work during off-hours (city/road congestion, off-peak utility service hours). Although most excavators are on the job site during regular work hours, they need to be able to call in future work locations after 5:00 p.m. This allows them more flexibility to schedule work and to avoid peak hours of locate requests at the 811 center.

Reference:

  • Existing states laws, including Texas, Idaho, Minnesota, Pennsylvania, and others (25 participating states or 811 centers with 24/7 access)

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