Best Practices Version 17.0

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Chapter 3

3.1 Proactive Public Awareness, Education, and Damage Prevention Activities

Practice Statement:

The one call center has a documented and proactive public awareness, education, and damage prevention program.

Practice Description:

The one call center seeks opportunities to promote the need to “Call Before You Dig,” to enhance awareness of responsibilities to safeguard workers and the public and protect the integrity of the buried infrastructure, to foster a cooperative approach between the owners of buried facilities and the digging community toward the prevention of damage to buried facilities, and to promote the service it provides. Typical call center activities include the following:

  • Promotional items
  • Media advertising
  • Participation at safety meetings
  • Seminars and trade shows
  • Contractor awareness programs
  • Distribution of education material describing how the one call system works
  • Maintaining a database of active members of the local digging community
  • Mediating and rationalizing the expectations of both the facility owners/operators and the digging community
  • Participation in local damage prevention or facility location and coordination committees


  • One Call Systems International Voluntary Recognition Program

  • Existing operating practices from various states’ one call centers

  • One Call Center Information

  • 49 CFR Part 192

  • 49 CFR Part 198

  • National Transportation Safety Board (NTSB) Safety Study (NTSB/SS-97/01; PB97-917003

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Damage Prevention in Your State

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CGA Toolkits

CGA has created a suite of toolkits designed to help members generate public awareness about the importance of damage prevention.

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