Best Practices Version 17.0

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Chapter 3

3.4 One Call Center Governance

Practice Statement:

The one call center is governed by a board of directors representing the diverse makeup of the constituent groups (for example facility owners/operators, designers, contractors/excavators, and government).

Practice Description:

To ensure that a one call center functions to the best benefit of the entire community, it is governed by a board of directors made up of representatives of the stakeholders. Board members are from a variety of industry types, such as facility owners/ operators, contractors, designers, project owners, and government representatives. Each board member is knowledgeable in their own industry and of how it interacts with the one call center and all of the represented stakeholders.

References:

  • One Call Systems International Voluntary Recognition Program

  • Existing operating practices from various states’ one call centers

  • NTSB Safety Study (NTSB/SS-97/01; PB97-917003)

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