Best Practices Version 17.0

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Chapter 3

3.6 Hours of Operation

Practice Statement:

The one call center can process locate requests 24 hours per day, 7 days per week.55

Practice Description:

The one call center has a process in place where an excavator who has a locate request can, at anytime of the day or night, every day of the year, contact the one call center and have that request processed.

References:

  • Existing operating practices from various states’ one call centers

  • One Call Center Information

  • NTSB Safety Study (NTSB/SS-97/01; PB97-917003)

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