3.7 Voice Record of All Incoming Calls
A voice recording is maintained of all voice transactions concerning requests to locate facilities.
A voice recording of telephone communications for locate requests is made to ensure that a precise record of the activity is retained. This recording can be legally supported in court as well as used for damage investigations.
One Call Systems International Voluntary Recognition Program
Existing operating practices from various states’ one call centers
49 CFR Part 198
NTSB Safety Study (NTSB/SS-97/01; PB97-917003)