3.9 Caller Feedback
The one call center provides the caller with a ticket number and the names of facility owners/operators who will be notified for each locate request.
Providing the locate request ticket number and the names of the facility owners/operators who will be notified enhances the efficiency of the one call process. When provided the names of the facility owners/operators, the excavator knows which owners/operators will be notified in the area of the planned excavation. This helps the excavator determine if the facility owners/operators have responded to the locate request.
One Call Systems International Voluntary Recognition Program
“Model One Call for the 20th and 21st Century,” AT&T (was available when the practice was created but is no longer available)
Existing operating practices from various states’ one call centers
49 CFR Part 198
NTSB Safety Study (NTSB/SS-97/01; PB97-917003)