Best Practices Version 17.0

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Chapter 3

3.10 Printed Ticket Recall

Practice Statement:

The one call center can provide a printed copy of any ticket for a period of time determined by applicable statutes.

Practice Description:

In the event a damage investigation, litigation, or other event occurs, it often is necessary to have a hard-copy printout of a locate request ticket. Local governments have statutory requirements for record retention in such cases. The one call center has the ability to produce, as necessary, a copy of a location request ticket for the appropriate statutory period.

References:

  • One Call Systems International Voluntary Recognition Program

  • Existing operating practices from various states’ one call centers

  • 49 CFR Part 198

  • NTSB Safety Study (NTSB/SS-97/01; PB97-917003)

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