Best Practices Version 17.0

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Chapter 3

3.30 Locate Information Shared with Excavator

Practice Statement:

The one call center provides locate request information to the excavator.60

Practice Description:

Providing locate request information to the excavator enhances the one call communication process. By providing the excavator with a record of information communicated to facility owners, operators, and locators by the one call center in response to the excavator’s locate request, the excavator is able to verify the accuracy of the information. This information includes but is not limited to contact information, work type, excavation activity duration, ticket life, as well as the proposed location of excavation activities.

References:

  • North Carolina 811
  • Pennsylvania 811

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