Best Practices Version 17.0

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Chapter 3

3.7 Voice Record of All Incoming Calls

Practice Statement:

A voice recording is maintained of all voice transactions concerning requests to locate facilities.

Practice Description:

A voice recording of telephone communications for locate requests is made to ensure that a precise record of the activity is retained. This recording can be legally supported in court as well as used for damage investigations.

References:

  • One Call Systems International Voluntary Recognition Program

  • Existing operating practices from various states’ one call centers

  • 49 CFR Part 198

  • NTSB Safety Study (NTSB/SS-97/01; PB97-917003)

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